TMPL FAQ’s

Do I need to submit my order before a certain time to receive it the following week?

All orders must be submitted before 9pm on Tuesday to receive it the following week. Delivery on Sunday will have your Monday, Tuesday, Wednesday meals and delivery on Wednesday will have your Thursday, Friday and weekend meals.

When do you deliver?

We deliver to your location of choices Sunday and Wednesday. Please ensure that if we are delivering to your workplace that either someone is available to receive the package, or we can leave it outside with permission from your employer.

How will my meals stay fresh during delivery?

Our delivery boxes can be left outside and will maintain a 4degree C temperature for up to 10 hours. This ensures your food stays fresh and safe. When you arrive home, please put all of the meals in your fridge.

When do the meals expire?

We recommend 3-4 days in the fridge for optimal freshness and 90 days in the freezer.

Do you recommend freezing the meals?

If you don’t plan on consuming your meals within 4 days of receiving them, then we would recommend freezing them to prolong their freshness. The containers the food comes in are freezer safe and can be kept in the freezer for up to 90 days.

What is the reoccurring option at checkout?

Your entire cart will be added to our recurring subscription program and will be automatically processed and sent to you on a weekly or bi-weekly basis. If you wish to modify, pause or cancel your order you can do so by clicking on the “my account” button at the top of your screen. Your new recurring orders will be submitted and charged automatically on Tuesday’s at 9pm so if you wish to modify, pause or cancel your order you must do so before your order is submitted again.

How do I heat my meals?

All of our meal containers are microwave-safe. Simply open a corner of the lid and microwave for 2-4 minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference. Containers are NOT oven safe, but you can put your food on an oven safe dish if you prefer the oven. For the best flavour, we recommend all meals be reheated before consumption.

What are your delivery areas?

We deliver to Caledon, Orangeville, Erin, Shelburne and Grand Valley.

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